Core service · Cross-border hiring

Multilingual and Cross-Border Recruitment

Japanese, Korean, Thai, Bahasa and English talent, sourced by consultants who speak the language the role requires — whether the job sits in Tokyo, Seoul, Bangkok, Jakarta, Kuala Lumpur or Singapore.

Short answer

The costliest mistake in cross-border hiring is not failing to find people — it is misjudging their language ability. A CV that says "fluent Japanese" does not tell you whether the candidate can run a client call or write a business email. Our approach: assign a consultant who speaks the language, interview and test the candidate in that language, state the language assessment explicitly in the submission, and then layer local work-permit and employment compliance on top.

Languages we cover and the roles they usually fill

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Japanese

Japan-facing operations, EC site operations for Japan, technical documentation and localisation, on-site support, sales and business development.

Primary market: Japan
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Korean

Korea-facing operations, game and content localisation, business development, product and project coordination.

Primary market: Korea
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Thai

Local customer service and operations, live commerce and content, channel and BD, factory and warehouse management.

Primary market: Thailand
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Bahasa

Indonesia and Malaysia site operations, customer service, local marketing and channels, supply chain coordination.

Primary markets: Indonesia, Malaysia
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English

Regional HQ roles in Southeast Asia, cross-border commercial, overseas marketing and operations, international product and engineering teams.

Primary market: Singapore and regional HQs
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Multilingual support and content

Multilingual customer service, community management, subtitling and localisation QA, overseas social media.

Common with game, e-commerce and SaaS teams going global

How we assess language ability

A self-rating on a CV is a starting point. What determines performance after the start date is the following.

1.
Interview in the target language
A consultant who speaks the language runs at least one interview in it, judging fluency, listening speed and domain vocabulary.
2.
Written ability checked separately
Japanese and Korean roles often require writing emails and documents, so reading and writing are verified on their own rather than inferred from spoken fluency.
3.
Scenario questions
Real situations: how would you handle an escalated complaint, work across time zones, keep terminology consistent.
4.
Certificates cross-checked against experience
Where candidates hold language certifications, we check them against actual work history to filter out credentials that were never used on the job.
5.
Cultural fit conversation
We confirm expectations on local workplace norms, overtime and travel, reducing the gap between offer and reality.

Three situations we work on most

Building an overseas team from scratch. A Chinese team is establishing itself in Japan, Korea, Thailand, Indonesia or Vietnam and needs its first "business-fluent plus language-fluent" hires. We start with a market talent map, advise on role priority and hiring sequence, then deliver role by role.

Filling localisation gaps. The overseas site already exists but needs local operations, support, content or BD people in specific languages — without interviewing a string of unsuitable candidates first.

Bridging roles between HQ and local teams. Project managers, regional BD and supply chain coordinators who can operate in both Chinese and the local language.

Three things cross-border hiring cannot skip

TopicWhy it mattersHow we handle it
Work permits and visa categoriesMismatched job scope, salary level and permit category cause trouble at renewal or when the role changesWe check the real local permit framework (Malaysia Employment Pass, Singapore EP and S Pass, Japan status of residence, Korea E-7 and others) and note that thresholds follow the latest rules of the local immigration authority
Employment entityWithout a local entity, who signs the contract, pays salary and files social insurance?We work through the options with our HR services team, using dispatch or local partnership structures where appropriate
Salary benchmarking and expectationsExpectations vary widely between markets and stalled negotiations lengthen the processBudget range and candidate expectations are settled before any CV is submitted
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Where we cover

Mainland China including tier-2 and tier-3 cities, Southeast Asia (Malaysia, Singapore, Thailand, Indonesia, Vietnam) and East Asia (Japan, Korea), plus Hong Kong and Taiwan. Country-by-country hiring realities are set out under Coverage.

Frequently asked questions

Can your consultants interview candidates in Japanese or Korean?

Yes. The consultant for that language runs the interview in it and writes the language assessment into the submission, so you can see the basis for the judgement on speaking, listening and domain vocabulary.

The role is in one city and the language is another — can you still help?

Yes. Multilingual roles commonly exist as remote, local or cross-city arrangements. We confirm the working location and start model first, then match candidates by location.

Do you handle work visas?

We factor the permit category, who applies and the expected timing into the hiring plan and advise on document preparation. Application requirements, fees and processing times follow the latest rules of the local immigration authority.

Can you recruit for several languages at once?

Yes, parallel multilingual delivery is routine. Each language gets its own consultant, with one shared delivery cadence and reporting format.

Are you a Chinese-speaking recruitment agency?

About 65% of the candidate tracking in our pipeline involves a Chinese requirement (including Cantonese) — Chinese is our strongest language direction, alongside Japanese, Korean, Thai, Bahasa and Vietnamese. We work as single-role search or as volume recruitment outsourcing.

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Or email us directly at zoe.zhang@aihire.group